Shipping + AVAILABILITY + Returns
We are a small company, producing each item locally in Burleigh Heads please allow 2-4 business days for us to package your order. We offer regular or Express post via aus post. If you have any further requirements just email us at firstname.lastname@example.org
Availability is not guaranteed, we will notify you if you've placed an order and there is an unexpected wait time. We try to ensure an accurate stock count on the website however there may be circumstances where there may be a wait time on your item, if this occurs we will inform you via email as soon as possible.
RETURNS + EXCHANGES
If for any reason, you are not happy with our products purchased online, Degoey Planet is happy to offer a refund or a credit on full priced purchases where the goods are:
- Returned within 10 days of purchase, if the item is recieved after this period the item will be shipped back to the return address.
- Returned in original condition, unwashed, unused and returned in original packaging. We recommend wrapping and packaging up ceramics thoroughly to ensure they don't get damaged during shipping.
You will be responsible for paying for your own shipping costs when returning your purchases. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.